Privacy Policy

Tripotomize ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide Directly

When you register for an account or use our Service, we may collect:

• Account Information: Name, email address, username, and password
• Billing Information: Billing name and address for invoicing purposes
• Profile Information: Company name, job title, phone number (optional)
• Communications: Messages you send us through support channels or feedback forms
• User Content: Data, files, or content you upload or create using our Service

Information We Collect Automatically

When you use our Service, we automatically collect:

• Usage Data: How you interact with our Service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, clicks, and other usage statistics
• Cookies and Tracking: See our Cookie Policy section below

Information We Do NOT Collect

We do not collect, store, or have access to:

• Credit card numbers or payment card details
• Bank account information
• Social security numbers
• Payment card security codes (CVV/CVC)
• Any other sensitive financial information

How We Use Your Information

We use the collected information to:

• Provide and maintain our Service
• Process your account registration and authentication
• Send billing information and transaction confirmations
• Provide customer support and respond to your inquiries
• Improve and optimize our Service
• Send important updates about our Service or policies
• Ensure security and prevent fraud
• Comply with legal obligations

Payment Processing

Third-Party Payment Processing

All payment transactions are processed by our third-party payment processor CASHFREE. We do not store or process your payment card information directly.

When you make a payment:

• Your payment data is transmitted securely to our payment processor
• We only receive confirmation of successful or failed transactions
• We may retain non-sensitive billing information such as transaction IDs, amounts, and dates

Payment Processor Privacy

Our payment processor operates under their own privacy policy and security standards:

• Cashfree Payment gateway : https://www.cashfree.com/privacypolicy/
• Razorpay Payment gateway : https://razorpay.com/privacy/

We encourage you to review their privacy practices as we are not responsible for their data handling.

How We Share Your Information

We may share your information in the following circumstances:

With Service Providers

We share information with trusted third parties who assist us in:

• Payment processing
• Email delivery and communication
• Analytics and performance monitoring
• Customer support tools
• Cloud hosting and data storage

For Legal Compliance

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share information for other purposes with your explicit consent.

Data Security

We implement appropriate security measures to protect your information:

• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Reviews: Ongoing assessment of our security practices
• Secure Infrastructure: Industry-standard data centers and hosting providers

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Account Data: Retained while your account is active and for 2 months after deletion

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Updates

• Update your account information at any time
• Request correction of inaccurate information

Deletion

• Delete your account through your account settings
• Request deletion of specific information

Communication Preferences

• Opt out of marketing communications
• Manage email notification preferences

To exercise these rights, contact us at support@tripotomize.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality and security
• Analytics Cookies: Understand how you use our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though some features may not work properly if disabled.

International Data Transfers

Data is stored within India and not going outside.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our Service

Your continued use of our Service after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Email: support@tripotomize.com

Phone: +91 9099097103